No Support-Bad Firmare-Amazon Video On Demand Started Problem

April 7th, 2011

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By Brad Moody

Bad day. Downloaded Amazon.com video on demand widget. Started widget and it said I needed firmware update. Went to software update screen and it confirmed that new software was available. Downloaded Version T-CHE9AUSAC-1009.2.
Went back to widgets. Couldn’t connect.
Went to network setup page and found all connection/setup information wiped.
Tried to re-enter manually and things began to go wrong. Tried to select “manual” and it wouldn’t allow selection. Screen did allow me to enter numbers manually however. Tried network test and joy, it proclaimed success.
Went back to widgets and again couldn’t connect. Went back to network set up screen and lo and behold all network set up information had been wiped again. Repeated same procedure with same results.
Auto setup of network did not function.
Assumed problem was with new version of software (firmware?). Tried to find prior version on Samsung site but nothing there!
Spent two hours on phone with Samsung “support” and the best they could do was promise to send “disk” of firmware in the mail. 7-14 biz days, naturally. Not clear that the firmware will be a correct or even an earlier version.
Absolutely clear that no one is USA support center knows anything about the networking features of this TV.
If you sell a TV for this much money and can’t support it any better, you are asking for trouble.
I wonder if Amazon knows that its video on demand widget is destroying the networking functionality of these machines?
CNET’s discussion of this unit says that it has now been discontinued, apparently because of a patent dispute with Sharp over the LED backlighting technology.
Beware

UN55B8500 Revew

March 31st, 2011

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By MidLifeCrisis “I own It”

Sorry to say that I am guilty of only writing reviews when i am dissatisfied.
you know the ol saying, “When we do right, no one remembers, but when we do wrong, no one forgets” hahaha.

First, let me say that I paid ~$3400 +TAX for this TV. A GREAT deal .. and I would be totally satisfied if it were not for the fact a month earlier I purchased a UN55B8000 for ~$2400 and i like the less expensive one more. I have them sitting, side by side, and the pictures on the 8000 are clearer, less noise(meaning less grainy) etc. Now, that being said, there are differences where the 8500 is superior. But even at the great prices i got on both TV’s, im saying, not $1000 better … some might say I have no taste, its possible … I drink Beer and whisky, not wine .. hahahah

I would have to speculate, from my observation, that the 8500 is more sensitive to cable signal fluctuations and “noise” than the 8000. YES could be my cable, but not the point .. side by side, 8000 looks better / cleaner , channel for channel … in “my” home. I have had the cable dudes out to check it .. they say all is good, of course, hahaha ..what else would they say .. BUT, if your input is so clean that any TV would not see any reception issues you are very lucky.

PRO’s
It’s a very nice TV looks very good … very life like at times … even old movies etc look good.
Very easy to set up yourself.
Can hang on the wall and display photos of your choice, or canned artworks (yeah, I got’s class real good)
No Flash lighting from the sides
VERY black blacks ( what good is it if ya cant see anything in the dark area, I ask myself)
GREAT colors

CON’s
The 8500 suffers from the same lack of picture detail that the 8000 has, during dark seines. I expected better.
The Widgets are pretty much worthless.
For that much money, I expected better quality picture than my 8000
THE HEAT that is generated from this TV you can feel just by walking in front of the display. IT RADIATES several feet. my 8000 doesn’t do that.
I have the Impression that this 8500 TV is more sensitive to signal than my 8000.

Go look at them side by side, with simular settings, and make up your own mind.

True HD picture

March 24th, 2011

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By Richard Tan “Rich bloke”

I was very pleased the first day when the TV arrived, two men brought it in and opened the box hooked up the TV to my cable and signed off that the TV arrived working and in good working order. I have seen the TV in the show room and I would have expected to pay for other extra to get the TV delivered, I was much more pleased to Pay Amazon for the TV and propmp delivery than I would at the dealer.

Samsung TV is sharp and is truly a great up grade from my old 780P. Very pleased with the product & again the up grade is a vast improvement over my last flat screen TV. I use my old TV as a big 40′ flat screen monitor now.

Picture quality is great. Remote is not so great.

March 18th, 2011

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By EJ Tom

As everyone has said already, the picture quality is amazing, even out of the box. I used CNET and AVS Forum suggestions to calibrate the picture even further. The only thing I do not like so much is the LED motion plus option which supposedly further enhances video quality with motion, but it makes the picture darker. For me, I turned this option off since I like a brighter picture. I did not notice much of a benefit to having it on.

The remote is not that great since it is RF, which makes it difficult to program your remotes with the TV. I tried calling Samsung about sending me an IR remote as suggested by feedback on Amazon for the 46″ model but they refused and they were not very helpful. I certainly hope *knock on wood* i never have any problems with the TV or else I fear what type of difficulties I could encounter.

UPDATE: After this review, I was able to program my IR universal remote after tracking down the correct Samsung code:10060. In response to the comment, this TV accepts IR signals but since the remote is RF. I apologize I was not clearer, so you cannot use the auto-find feature since it is not an IR remote to find the code, so you have to do it manually by entering the Samsung code.

Also, the remote has a slider button, kind of like the old ipods to scroll through menus. I wish they would have had up, down, left, right arrows instead of this. It does allow you to push up, down, etc, but if you do not push straight up then the menu may not scroll as desired.

It would have been nice if the TV would have inactivated unused ports. TV, PC and HDMI/DVI ports are always active.

Shipping via Pilot through Amazon was excellent. I ordered this on January 11 and all they had available was 1/15, but they called me later that night and asked if I wanted it delivered on 1/12. I even requested they call me 1 hour before arrival which they did and they were on time! Box was in excellent condition. So, if you buy through Amazon, LLC as a seller and get Pilot you should be in good hands!

Samsung 8500

March 12th, 2011

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By D. Ruehle

I’ve been waiting for this TV for quite a while and I was really sad to see MidlifeCrisis’ opinion that the 8000 actually had a better picture. I went to my local video store to do my own assessment. First, both TV’s are great, but the color on the 8500 is absolutely perfect. It is very natural and lifelike. The array of LEDs really helps the overall quality become completely natural across the entire screen, side to side and top to bottom. Is the picture worth $1,200? I don’t think so. So I’ll wait until the price drops to a more reasonable level. One other item I wanted to clear up. Many folks have commented on how the picture drops off at 15 or 30 deg. of viewing angle. This worried me as I pictured how my computer screen really drops off at very small offset from head on… This TV is nothing like my computer LCD! Sure the picture drops off a little, but I went up to about 80 degrees off center and could still see the entire picture just fine. Go take a look and I’m sure you’ll be impressed… The only negative thing I can find with this TV (other than the price) is the screen. Why couldn’t they have a matte screen option for us folks with lots of windows in our rooms?

Best LED LCD to Date

March 5th, 2011

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By kite6t9 “kite6t9″

I am a proud owner of this bad boy and I am so glad I waited 3 years to buy a new TV. I have watched Planet Earth on Blu-Ray and it looks georgeous. Playing video games looks really great too, Uncharted 2 looked amazing on this set. I still have yet to find the best settings for picture quality but the one I got from Cnet works just fine. I highly recomend this set for the price being offered isn’t too bad.

The one to buy

February 26th, 2011

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By A. Oliver “ankhmorpork”

Most of what I have to say about this TV has already been said – it really is the one LCD to beat at the moment. Everything that’s said about it really is true – the LED Local Dimming features really helps elevate blacks to – almost – the level of Plasma.

So it’s good, it’s really good, but that’s all been said before. Instead I’ll focus on the elements that aren’t quite there IMHO.

FIrst off – the remote. It’s RF (radio frequency), not IR (infra-red) like every other device out there.
Not a big deal if you only use your TV remote, but it does mean you can’t use your existing remote (e.g. cable box, receiver, etc.) to control the TV, and it also means you can’t use the TV remote to control those other devices. So gone are the days of one universal remote to control everything, unless you want to go out and buy a Logitech Harmony 900 Remote Control (Black) to go with it.
Given that the TV, almost by definition, is the one component that isn’t going to be hidden away, it seems odd to have opted for RF over IR.

Secondly, the stand. It really doesn’t seem stable enough for such a large screen. Yes, it’s sleek, it’s subtle, but it doesn’t seem to offer enough stability in my mind.
If you’re wall-mounting the screen you’re fine (given a suitable wall mount bracket, of course), but be aware that the screen seems unstable when on the included mount. That said, it hasn’t yet tipped, but living in an earthquake-prone area it’s of special concern to me.

Those are the only real issues I’ve encountered. There’s a few other elements that might or might not be important to some people, but I’ve never seen them discussed anywhere before.

The TV really needs some way of turning off the inputs that you’re not using (or concerned with). I will likely never use an antenna connected directly to the TV, yet I can’t remove the ‘TV’ option from the On Screen Menu (used to switch between inputs). Come on Samsung! why not? The same goes for the PC input. There’s even a dedicated button on the remote to switch to this input. I’d guess that the majority of users nowadays would use a cable or satellite STB, so there should be some way of re-assigning that button to the users’ preferred input rather than only linking to the antenna.
It’s worth noting that the OSD does demote idle HDMI connections so they’re out of the way. It should be able to do the same with the other inputs, too.

The TV has a digital optical output that relays sound from any input through to a receiver. In theory this works great, except that if using HDMI input to the TV, only 2-channel audio is output. This might be common (e.g. some idiotic limit of the HDMI standard), but it was completely unexpected to me.
It does mean that you’re going to be running audio (presumably optical) cables between any HDMI-based device and your receiver – you can’t rely on the audio being routed through the TV.

For reasons I don’t understand, all the HDMI ports are arranged vertically on the left-hand side of the unit. While not a big problem, it does make routing cables harder and means you need longer cables than you might think – given the cost of good HDMI cables, this can add up. Samsung aren’t alone here – most TVs I’ve looked at do the same thing, but it’s inexplicable to me.
On a similar note, the thin profile of this screen also extends to the connectors on the back – don’t try and use cables with overly-thick connectors (such as some of the cables from people like Monster Cable. The TV just won’t take them. To be fair, the manual does state a 14mm maximum thickness for cable connectors, but that’s not until after you’ve unboxed the thing and are fiddling around with the cabling.

One other thing I couldn’t find documented anywhere – including Samsung’s site – is power rating. The back plate lists 465W maximum – significantly better than just about any plasmas of the same size I looked at. Typical draw seems to be around 250-350W, depending on what you’re viewing.
I don’t understand why power ratings are so hard to come by on these things.

So despite the above all sounding negative, I’m really, really, happy with the TV – all the good things have already been said and I’m just highlighting the few things that caught me out.

AMAZING!

February 20th, 2011

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By Tyler Duncan

This is by far the best TV on the market. I first got the 8000 and had the flashlight effect like everyone else so I returned that and bought the 8500 and now the problem is fixed :) Best picture I have ever seen and the size is amazing hangs like a pretty picture on the wall.

Amazing as Advertised

February 13th, 2011

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By R. A. Meyers “TuBob Shakur”

The picture on this television is as amazing as advertised, and it’s by far the clearest picture that I’ve ever seen. The blacks are deep, the colors are true and vibrant, and the images are crisp and nearly 3D-esque.

Before I bought this television, I’d read reviews that the picture has poor off-angle viewing. Perhaps my eyes aren’t as keen as the experts’, but I totally disagree with that. I’ve had the television for three weeks, and I’ve watched the television at several different angles. I’ve specifically looked for a dropoff in quality at off angles, and I haven’t noticed any material difference. So, I’m not sure what they’re talking about.

My only gripe about this television (if you could really call it that) is that the speakers are pretty average. And, when you’re looking at a totally amazing picture with mediocre sound, the mediocre sound stands out and is pretty distracting. So, we paid another $600 for an external speaker system (Bose Cinemate Series II) to complement the TV — and at that point, the total cost was pretty nauseating.

No buyers remorse here!

February 7th, 2011

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By B. CELLIO

I’ll review the TV and my experience with Amazon.

First off, the TV is beautiful. Picture clarity is as advertised. Its been said many times before, you simply can not beat this TV with anything currently in production.

Yahoo widgets are pretty worthless, but I didn’t get this TV to check my fantasy football team score anyway, or the weather for that matter. They are very slow/sluggish. Perhaps they will improve this with some firmware updates.

Wife and I watch a lot of blue-ray movies and this TV displays them perfectly. I’m often amazed even after a month of ownership at the clarity of the movies and the colors in this movie. I haven’t had any blooming effects, at least any that were noticeable.

Its pretty easy to set up and navigating the number of menu options available are pretty easy, although my hands do have a bit of trouble w/ the remote “ipod” type wheel, although it does click as well. Although I bought a harmony 1100 to use with this tv and other components so I don’t’ have this problem anymore!

I’m getting this TV professionally calibrated in 3 weeks, so I’ll update my review once I’ve had that done to see how this baby really shines!

Amazon’s service for my order left a lot to be desired. First TV showed up damaged which was a huge disappointment. A quick call to Amazon and some cash back on my purchase resolved this. They shipped out a replacement unit that day and it arrived at my home in less than a week. This TV arrived in perfect condition. You can’t really fault Amazon as much as you can the delivery service. Its a roll of the die for experiences.

I would without a hesitation recommend this TV if its in your budget range. I saved up for about a year to purchase a TV and held out for a while before settling on this TV. Purchase price was $3700 from Amazon. I see its gone back up, purchased this unit the week of Thanksgiving.